Privacy Policy of Surge Casino

To provide a secure and functional gaming environment, Surge Casino must process various types of data. We maintain a principle of data minimisation, collecting only what is necessary for the operation of the platform.

Identity and Contact Markers During account registration, we collect identifiers such as your full name, date of birth, residential address, email address, and mobile number. This information is essential for verifying compliance with the 18+ age requirement and ensuring that your account is uniquely tied to your identity.

Technical and Diagnostic Metrics When you access our platform, our servers log technical details including your IP address, device type, operating system version, and browser specifications. This data is vital for ensuring platform compatibility, optimising the display for your hardware, and monitoring for unauthorised access attempts or security breaches. These technical logs help us maintain a secure perimeter around our digital assets.

Usage and Behavioural Interaction Data We maintain records of how you interact with our services. This includes your gaming history, the time spent on specific pages, and your navigation patterns. This information helps us improve our interface, determine which features are most popular, and detect irregular patterns that might indicate a compromise of your account.

Financial Transaction Records We keep a history of financial transactions performed on the platform, including deposits and withdrawals. Please note that sensitive payment credentials, such as full credit card numbers, are processed through encrypted third-party gateways and are not stored in their entirety on our local servers to ensure maximum security.

We process your information under several legal grounds recognised within the Australian jurisdiction:

• Contractual Necessity: To manage your account and deliver the services you have requested.
• Legitimate Interests: To improve our platform security, prevent fraud, and conduct internal technical analytics to enhance our services.
• Legal Obligation: To comply with reporting and identity verification requirements under Australian law.
• Consent: Where you have explicitly opted in for specific features or updates.

Surge Casino utilises your information primarily to verify your identity, facilitate secure transactions, and provide technical support. Diagnostic data is used to monitor for fraudulent activity, money laundering, or breaches of our terms. We also analyse high-level user trends to enhance the technical performance of our portal and respond effectively to your inquiries through our customer support channels.

We retain personal information only for as long as is strictly necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations. Typically, data is kept for the duration of your account activity plus a period thereafter as required by law. We implement multi-layered security measures, including Transport Layer Security (TLS) encryption and robust firewalls, to protect your data from loss, theft, or unauthorised access. While we take every reasonable effort to protect your information, no digital system can guarantee absolute immunity.

Surge Casino does not sell or rent your personal information to third-party marketers. We may share information with technical service providers who assist in hosting, security monitoring, and platform analytics. We may also share data with professional advisors or law enforcement only when compelled by a valid legal request or to protect the safety of our users and the integrity of the platform. As an online platform, our technical infrastructure may involve servers located outside of Australia; we ensure that any international data transfers are protected by reasonable safeguards.

In accordance with transparency standards, Australian users hold several rights regarding their data:

• Access: You may request a summary of the personal data we hold about you.
• Correction: You have the right to request the rectification of any inaccurate information.
• Objection: You may object to the processing of your data for specific internal purposes.
• Deletion: Under certain conditions, you may request the removal of your personal records.
• Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact our dedicated privacy officer at [email protected].

We reserve the right to update this Privacy Policy to reflect changes in our data management practices or Australian legal requirements. Significant updates will be communicated through a notification on our homepage or via direct electronic communication to registered users.